Pixel Studio 24 ("we", "us", or "our") provides professional real estate post-production services — image enhancement, video editing, reels, floor plans, virtual staging, and digital decluttering. This Privacy Policy explains what information we collect when you use our website or services, how we use it, and the choices you have.
1. Information We Collect
Information you give us
- Contact details — your name, email address, and company name when you submit our contact form or request a free trial.
- Project information — the service you are interested in and any message or brief you send us.
- Files — photos, videos, and floor plan source files you upload for editing.
Information we collect automatically
- Technical data — IP address, browser type, and device information, collected to keep the service secure and to prevent abuse.
- Usage data — basic information about how you interact with our website.
2. How We Use Your Information
- To respond to your enquiries and provide the services you request.
- To process, edit, and deliver your media files.
- To send you service-related communications (e.g. delivery notifications and revisions).
- To maintain the security and integrity of our website.
- To comply with legal obligations.
3. Legal Bases for Processing
Where the GDPR (UK/EU) applies, we process personal data on the basis of your consent, the performance of a contract with you, our legitimate interests in operating and securing our business, and compliance with legal obligations.
4. Cookies
Our website uses only essential cookies required for the contact form and admin session to function. We do not use third-party advertising or tracking cookies. You can control cookies through your browser settings.
5. How We Share Information
We do not sell your personal information. We may share it only with:
- Trusted service providers (such as hosting and email providers) who process data on our behalf under appropriate safeguards.
- Authorities where required by law.
6. Data Security
We use appropriate technical and organisational measures — including encrypted file transfer and access controls — to protect your information. No method of transmission over the internet is completely secure, but we work hard to protect your data and your clients' media.
7. Data Retention
We retain contact enquiries and project files only for as long as necessary to provide our services and to meet legal, accounting, or reporting requirements. Delivered project files are removed from active storage after a reasonable period unless you ask us to retain them.
8. International Transfers
We serve clients across Australia, the Netherlands, the United Kingdom, and the United States. Your information may be processed in any of these regions. Where data is transferred internationally, we take steps to ensure it is protected in line with this policy and applicable law.
9. Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to object to certain processing. To exercise any of these rights, contact us at info@pixelstudio24.com.
10. Children's Privacy
Our services are intended for businesses and professionals. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "last updated" date above reflects the most recent revision. Significant changes will be highlighted on this page.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, email us at info@pixelstudio24.com.